1. Data controller
The data controller is RGR Service SAS di Pisapia Claudia, with registered office in Via Vesola, 33 – 84131 Salerno (SA), VAT 05430970658, email: info@rgrservice.com, PEC: rgrservice@pec.it.
2. Types of data collected
Identifying data (first name, last name), contact data (email, phone), shipping and billing data, as well as technical browsing data, IP addresses, cookies, and data related to technical intervention request or online purchases are collected.
3. Purpose and legal basis for processing
– User registration and account management;
– Order management and technical intervention;
– Contractual and tax compliance;
– User communications;
– Statistical analysis and service improvement;
– Sending newsletters and commercial communications, subject to consent.
The legal basis is contract performance (Art. 6 lett. b GDPR), legal obligations (Art. 6 lett. c GDPR), and consent (Art. 6 lett. a GDPR).
4. Methods of processing
Processing is carried out using computer and telematic tools, with logic strictly related to the purposes. Appropriate technical and organizational security measures are taken to protect the data.
5. Data retention
Personal data will be retained for as long as necessary for the fulfillment of the stated purposes, and in any case no longer than 10 years, unless otherwise required by law.
6. Recipients of the data
Data may be disclosed to technical suppliers, tax advisors, payment service providers (e.g., PayPal), couriers, and parties authorized by law. Subcontracted technicians will receive only the data needed to perform the task.
7. Extra-EU transfer
Some data may be transferred to third countries (e.g., USA) through providers that guarantee an adequate level of protection, based on Standard Contractual Clauses approved by the European Commission.
8. Rights of the data subject
Data subjects can request at any time: access, rectification, cancellation, restriction, opposition, portability and withdrawal of consent. Requests should be sent to info@rgrservice.com or via PEC to rgrservice@pec.it.
9. Cookie Policy
The site uses technical cookies necessary for operation and, with prior consent, third-party cookies for analysis and marketing. Consent is prompted via banner at first login, where you can accept or decline the use of non-technical cookies.
10. Cookie management
The user can change cookie preferences at any time via the banner or browser settings. To disable cookies you can follow the instructions of the major browsers (Chrome, Firefox, Safari, Edge).
11. Policy changes
This policy may be updated at any time. In case of major changes, registered users will be notified by email.
